Contacting Support
For inquiries, feedback, or bug reports, please email us directly at support@crushie.me. To help us assist you quickly, please include:
- Your registered account email or Apple ID relay email.
- Your device model and iOS version.
- A clear description of what happened or the question you have.
- Screenshots or recordings if relevant (please ensure they contain no sensitive personal credentials).
Pairing & Couple Space Troubleshooting
To connect with your partner, one person shares their unique pairing code and the other person enters it. If pairing fails:
- Check that both devices are connected to an active internet network.
- Verify that the pairing code is entered accurately without spaces.
- If one partner already created a space, you can reset or re-pair by checking the space management options in settings.
Account, Permissions & Privacy Controls
You can manage permissions and your data anytime:
- Permissions: Go to iOS Settings > Crushie to toggle Camera, Photos, Location, or Notifications.
- Clear Chat: Inside the app, open Privacy settings to clear chat messages while preserving your saved memories.
- Delete Space: You can delete your space and all associated local records permanently at any time via Privacy settings.
Report Abuse or Objectionable Content
Crushie is built for safe, positive couple interactions. If you experience abusive behavior, harassment, or unauthorized access, report the incident immediately to support@crushie.me. We treat safety reports with utmost priority and take action within 24 hours.
Response Time
We typically review and reply to all user inquiries within 1 to 2 business days. Complex technical or account recovery investigations may take up to 3 to 5 business days.